EXPRESS SHIPPING ON ALL ORDERS
Returns & Exchanges
We want every order to feel exactly right. If something isn't working for you, here's how we can help.
HOW TO GET STARTED
Email us at info@mattersstore.com within 3 days of receiving your order. Please note that requests received after this window cannot be accommodated, so we encourage you to reach out as soon as your order arrives.
As all MATTERS pieces are made-to-order or available for pre-order, refunds are not eligible for any MATTERS piece. Within the 3-day window, eligible items may be exchanged or returned for store credit only.
Our team will guide you through the process and take it from there.
ELIGIBILITY
To qualify for a return or exchange, your items must be unused, in their original condition, and returned with all tags and original packaging intact.
Made-to-Order & Pre-Order Items:
Because these items are handcrafted specifically for you, they are final sale and not eligible for refunds. If needed, size exchange or store credit can be arranged. These items are always clearly marked on the product page just below the "Add to Bag" button, so please double-check before purchasing if you are unsure.
RETURN SHIPPING
Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service, as we are unable to issue credits for packages that are lost in transit.
EXCHANGE PROCESS
Because exchanges depend on size availability and your specific needs, we handle them personally on a case-by-case basis. Once you initiate your exchange via email, our team will stay in direct communication with you every step of the way to arrange the details and ensure you get exactly what you need.
STORE CREDIT OPTION
Once you have initiated your return and the item has been successfully returned to the designated MATTERS warehouse, the item will be scanned and processed by our warehouse team.
As soon as the return is scanned, we will activate your MATTERS store credit for the full value of the eligible returned item. Your store credit can then be used toward a future purchase on mattersstore.com and has no expiration date.
Please note that store credit is issued only after the returned item has been received and scanned by our warehouse.
As all MATTERS pieces are made-to-order or available for pre-order, refunds are not eligible for any MATTERS piece. Within the 3-day window, eligible items may be exchanged or returned for store credit only.
Our team will guide you through the process and take it from there.
ELIGIBILITY
To qualify for a return or exchange, your items must be unused, in their original condition, and returned with all tags and original packaging intact.
Made-to-Order & Pre-Order Items:
Because these items are handcrafted specifically for you, they are final sale and not eligible for refunds. If needed, size exchange or store credit can be arranged. These items are always clearly marked on the product page just below the "Add to Bag" button, so please double-check before purchasing if you are unsure.
RETURN SHIPPING
Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service, as we are unable to issue credits for packages that are lost in transit.
EXCHANGE PROCESS
Because exchanges depend on size availability and your specific needs, we handle them personally on a case-by-case basis. Once you initiate your exchange via email, our team will stay in direct communication with you every step of the way to arrange the details and ensure you get exactly what you need.
STORE CREDIT OPTION
Once you have initiated your return and the item has been successfully returned to the designated MATTERS warehouse, the item will be scanned and processed by our warehouse team.
As soon as the return is scanned, we will activate your MATTERS store credit for the full value of the eligible returned item. Your store credit can then be used toward a future purchase on mattersstore.com and has no expiration date.
Please note that store credit is issued only after the returned item has been received and scanned by our warehouse.