Returns and Exchanges

Returns and Exchanges

To initiate a return or exchange, please contact us at info@mattersstore.com within 3 days of receiving your order. Requests submitted after this period will not be accepted. Our customer service team will guide you through the process.

Eligibility: Items must be unused, in original condition, and have all tags and packaging intact.
Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we are not liable for lost or undelivered returns.

We want you to be fully satisfied with your purchase. For eligible returns, you may select from the following options:

1. Exchange
2. Refund to the original payment method, incurring a $30 USD processing fee

Refunds

Refunds will be processed within 3-5 business days of return approval.